Employment Opportunities | Café Associate
POSITION: Café Associate
REPORTS TO: Facility Rental & Event Hospitality Coordinator
FLSA STATUS: Part-time, 30 hours/wk., non-exempt, benefit eligible
The Café Associate is responsible for the operation of a well-maintained, welcoming and dynamic hospitality space, providing quality food & beverage offerings to guests, and contributing to a positive and enjoyable museum experience. This role will report to the museum’s Facility Rental & Event Hospitality Coordinator, and help to strategize on food & beverage options, and special event requests.
- Daily operation of the museum managed Café space; ensure quality menu offerings, friendly customer service, a clean and presentable dining area and kitchen, as well as a professional experience.
- Demonstrate thorough knowledge and fluency on the SQUARE Point-of-sale system; opening and closing procedures, familiarity of new menu items.
- Maintain financial and data integrity, working closely with supervisor.
- Check telephone in Café regularly for messages, and respond to guest calls, or promptly forward to appropriate staff.
- Monitor customer dining trends and make recommendations to Hospitality Coordinator for updates to menu offerings.
- Report any theft of food products immediately to Manager of Facilities & Security and/or Director of Operations.
- Call in food orders to sales vendors if requested by Hospitality Coordinator; maintain a positive relationship with food and beverage providers.
- Communicate with supervisor regularly to reorder any necessary paper goods, supplies, and cleaning products. Take care to control inventory and costs.
Sanitation & Upkeep
- Follow the “side work” schedule to uphold cleanliness standards within the Café space.
- Report any equipment failures or concerns to Director of Operations and Manager of Facilities.
- Demonstrate flexibility and willingness to accommodate special requests from museum departments for events or VIPs.
- Assist Hospitality Coordinator with executing an efficient system to provide dining “take-away” options for members using the Sylvia Bonney Lounge.
- Coordinate scheduling with supervisor and coverage of all required shifts.
- Maintain inventory logs as requested.
- Perform other duties and responsibilities as assigned by management.
- Awareness of museum exhibition schedule, special events and tours.
- High school diploma or equivalent. Three to five years relevant work experience in a Food & Beverage environment.
- Excellent interpersonal and communications skills, and the ability to work with the public in a diverse, customer service-oriented environment. This is a public facing environment which calls for a high degree of patience, and the ability to maintain a calm exterior during periods of high volume, or high stress events.
- Proven ability to work comfortably and efficiently with computers, cash registers and other electronic equipment.
- Accurate and responsible handling of cash, change, credit cards and other financial transactions at POS workstations.
- Positive and enthusiastic participation in all front-end operations.
- Schedule flexibility and a part-time commitment of 30-32 hours per week, Wednesday-Sunday (9:00 am-3:00 pm), with Thursday evenings also from 4pm-7pm. Special events may be assigned by management.
- Regular and consistent attendance and punctuality.
- Must adhere to the Covid-19 compliance, guidelines, and safe practices as outlined by the NBMAA Employee Handbook.
- Use of smartphone for timesheet entry and team communication.
- Ability to move quickly, and to sit, stand or walk for duration of shift and to bend, reach, kneel and twist and move about in tight spaces, between objects, equipment and furniture and to communicate clearly and precisely.
- Must be able to lift, push and pull up to 20 pounds, and to continuously perform such manipulative tasks as keying information into computer systems.
APPLICATION PROCEDURES: Interested applicants should submit a cover letter, current CV or resume, and a sample lesson plan, to [email protected]. The NBMAA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. The NBMAA welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity